Services - Click to Call / Click to Phone

AKA: Click 2 phone, click2phone, clicktophone, click2fone, click to fone

eLAB is a specialist provider of leading edge click to call service that allows your online visitors to speak with you or your call centre operators with the click of a mouse.

The Click to call / click to phone button can be placed anywhere on your web site, email, web page, classified ad, web directory, banner ad, hyperlink or email attachment.

Click to call is a cost effective solution that will help you convert more visitors into paying customers.

eLABs click to call service will enable your customers to contact you directly from your web page. Your customer service representatives can then interact with them and answer all relevant questions. This product facilitates a function that is fundamental to establishing a mutually beneficial relationship between you and your customers.

 

Most importantly eLABs click to call service is a instant connection with no time delays.

 

eLAB provides a single-click, real-time customer assistance option so your customers can easily contact your representatives. And with call costs currently averaging just $0.71 cents for over 3 minutes of talk time, it is definately a cheap and extremely effective way for you to answer their questions and complete the transaction.

Benefits of Click to Call

Works with your existing setup

The Click to Call BUTTON works with any ACD, PBX or CTI system, and you can use your existing setup. Calls automatically navigate through any IVR to reach your designated agent. Your staff operates using your existing contact medium with no additional training needed, while your customers enjoy a new enhanced level of satisfaction.

Captures visitor information

The Click to Call BUTTON captures key visitor information such as name, telephone number and email address. This information are saved online securely in real-time.

Call Restrictions

You have the option of restricting calls by day of the week, hours of operation or regions of the world.

Toll Free Blending

Toll-free calling could be offered to customers from any country you choose to reach at a fraction of owning an International 1-800 number.

Less hassle

The Click to Call BUTTON reduces call-handling time and increases agent efficiency as much as 25% compared to your 1-800 number which is filtered and not person directed.

Detailed call status

The Click to Call BUTTON provides session details with valuable information on each and every visitor. This information can also serve as a powerful sales tool. An email is also sent for each interaction.

Call routing options

Enable you to direct calls to your preferred targets, and navigate through any IVR or PBX system, ensuring that your online visitors are talking to the right person at their peak of interest.

Quick and Easy set up

We’ll have you up-and-running in 1-8 hours Weekdays.

Uses existing Telephony infrastructure

No headset or microphones are required. The system uses landline and mobile phones.

Like more information?

Please contact us to get prices or more information.